Help center

Sign up, install the apps, and get your first video into equiReelz.

• — Create your equiReelz account
• — Complete your profile
• — Upload your first video
• — Install the iOS app

Get videos from your phone, GoPro, or computer into your library.

• — Upload from the web
• — Upload from iPhone
• — Tag your videos with horse, rider, and location
• — How duplicate detection works
• + 1 more

Search, filter, and rediscover the rounds you care about.

• — Search and filter your library
• — Smart search (natural language)
• — Calendar view of your activity
• — Recent videos and people

Send videos to people, teams, or anyone with a link.

• — Share vs transfer — which should I use?
• — Share a video with a contact
• — Share a video with a team
• — Share via link or QR code
• + 2 more

Run a barn library, invite members, and manage roles.

• — Create a team and invite members
• — Team roles: owner, admin, member
• — Videos owned by a team
• — Leave or delete a team

Auto-share or auto-transfer new videos based on the horse, rider, or location.

• — What are automation rules?
• — Rule examples that save real time

Slow motion, frame-step, side-by-side comparison.

• — Player controls
• — Slow motion and frame-step
• — Compare two videos side by side

Camera roll scanning, background uploads, bulk edit.

• — Local videos vs online videos on iOS
• — Background uploads on iOS
• — Camera roll scanning
• — Bulk edit on iPhone

Profile, email preferences, your data, and account deletion.

• — Profile and login email
• — Email preferences
• — Delete your account
• — Your data and GDPR

Plans, upgrades, add-on storage, invoices, VAT.

• — Plans and storage tiers
• — Upgrade or downgrade your plan
• — Buy extra storage
• — Invoices and VAT
• + 1 more

Stuck uploads, rejected transfers, missing emails, and more.

• — An upload is stuck
• — A transfer was rejected
• — I'm out of storage
• — I'm not getting emails